How to lead change

8 Step Process (Kottor)

1. Establish a sense of urgency
   • Examine market and competitive realities.
   • Identify and discuss crises, potential crises or opportunities.
   • Create the catalyst for change.
2. Form a powerful coalition
• Assemble a group with enough power to lead the change effort.
• Develop strategies for achieving that vision.
3. Create a Vision
• Create a vision to help direct the change effort.
• Develop strategies for achieving that vision.
4. Communicating the Vision
• Using every channel and vehicle of communication possible to communicate the new vision and strategies.
• The guiding coalition teaching new behaviours and leading by example.
5. Empowering others to act on the vision
• Removing obstacles to change.
• Changing systems or structures that seriously undermine the vision.
• Encouraging risk taking and non traditional ideas, activities and actions.
6. Planning for and creating short term wins
• Planning for visible performance improvement
• Recognising and rewarding employees involved in these improvements.
7. Consolidating improvements and producing still more change
• Using increased credibility to change systems, structures and policies that don’t fit the vision.
• Hiring, promoting, and developing employees who can implement the vision.
• Reinvigorating the processes with new projects, themes and change agents.
8. Institutionalising new approaches
• Creating the connections between new behaviours and corporate successes. – Developing channels to ensure Leadership development and succession.

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